Online Delivery & Returns
At Housing Units, our aim is to provide you with the lowest cost of delivery and the highest quality of service within the UK. Our delivery costs are calculated at the checkout page and are based on the post code you entered into your shopping basket and the weight and size of the items being delivered.
Courier Parcel Delivery Service - Smaller Items
Smaller items are delivered by DPD, our national parcel courier service partner, who will contact you to confirm your delivery by text giving you a one hour delivery window.
If the time is not convenient, you can use the text to change the delivery date or have the parcel left safely with a neighbour.
Where possible please supply a mobile phone number so you can receive the text message from the courier company or in case we need to contact you about your order.
Details of our delivery charges for smaller items are as follows:
England, Scotland and WalesDelivery Charge
Order value over £50FREE
Order value under £50£4.95
Scottish HighlandsDelivery Charge
Order value over £50£6.00
Order value under £50£12.00
Northern Ireland and Offshore IslandsDelivery Charge
Order value over £50£7.50
Order value under £50£15.00
We regret that we are unable to deliver to the Channel Islands or outside of the UK.
Next Day Delivery - Smaller Items Only
For next day delivery order online before 12:00 noon Monday to Thursday. Online orders placed on Friday, Saturday and Sunday will be delivered the following Tuesday. Any online orders placed on a Bank Holiday will be despatched on the next working day.
Although we aim to deliver next day, on rare occasions, some items may take longer to deliver, for example to the far north of Scotland, Northern Ireland, and Off Shore Islands can take up to 3 working days to be delivered.
During peak shopping times we cannot always guarantee Next Day Delivery. If we are unable to deliver your product the next day we will ensure you are informed as soon as possible and will make every effort to deliver the following day.
Furniture and Larger Items
We offer FREE UK mainland delivery for ALL orders over £1,000.
Orders containing large or heavy items but which are under £1,000 are charged based on your postcode.
England, Scotland and Wales£29.00
We regret that we are unable to deliver furniture and larger items to Northern Ireland, any Off Shore Islands, some remote mainland postcodes, or outside of the UK.
If you live in the North West we will usually deliver your goods using our own Housing Units delivery fleet and dedicated team. We will contact you shortly after we have received your order to confirm details and to arrange a convenient delivery date and time. Click here for the full details of the Housing Units Delivery Service.
If you live outside the North West we will arrange delivery of your goods using our nominated national courier company within 18 days of placing your order. The courier company will contact you shortly after placing your order to arrange a suitable delivery date and time.
Deliveries to the Highlands of Scotland and some more remote locations may take a little longer to arrange than other postcodes.
Please Note: After the delivery date is confirmed by text, email or telephone it is very important that someone is at the address to take delivery, if not there may be an additional delivery charge of up to £80.00.
Mirror and Picture Delivery Service
Mirrors and Pictures will usually be delivered by the Housing Units Delivery Team in the North West of England. For other postcodes on Mainland UK we use our nominated national courier company to deliver your goods which should be within 18 days of placing your order. You will be contacted shortly after we have received your order to confirm a suitable delivery date and time. Due to their fragile nature these products require additional protection to prevent transit damage. Details of our delivery charges for these items are as follows:
UK mainland delivery for ALL orders over £1,000 are FREE. Orders which are under £1,000 are charged based on your postcode.
England, Scotland and Wales£29.00
We regret that we are unable to deliver fragile items to Northern Ireland, any Off Shore Islands, some remote mainland postcodes, or outside of the UK.
Supplier Direct Delivery
Orders placed for items marked as direct delivery will be delivered by our approved supplier within 3-7 working days (subject to stock availability). Please supply a mobile number on the checkout page for the supplier’s courier to contact you about arranging the delivery with you.
We regret that we are unable to deliver these items to Northern Ireland, any Off Shore Islands, some remote mainland postcodes, or outside of the UK. Please click here for more information.
Click and Collect
When you place your order online you can choose to collect your goods. We have two collection points; a customer collection area at the Distribution Centre, and a customer collection point at the right hand side of the Home Furnishing store on our retail park.
We will contact you when your order is ready for you to collect and advise you at which of the two locations your order is.
Please bring a copy of the order confirmation email and the credit card you paid by with you when you come to collect your order. If you paid by paypal please bring an additional proof of identity such as your photo driving licence.
Click on the image below to view and download a map of the retail store and distribution centre.
Click and Collect Opening Times
|Monday||10am - 6pm|
|Tuesday||10am - 6pm|
|Wednesday||10am - 6pm|
|Thursday||10am - 8pm|
|Friday||10am - 6pm|
|Saturday||10am - 6pm|
|Sunday||10:30am - 5pm|
|Bank Holidays||10am - 6pm|
Alternatively you can click here for Google Maps.
Please be aware that this returns policy applies only to goods purchased on the Housing Units website.
Open and check your goods within 24 hours of receiving them and inform us of any damage immediately by emailing email@example.com or phoning us on 0800 055 6660. We will arrange for the damaged goods to be collected and for replacements to be delivered, or refunded, whichever you prefer.
If you are unhappy with your goods for whatever reason you have the right to cancel your contract within 14 days of receipt of the goods. Please email firstname.lastname@example.org or phone our Help Line on 0800 055 6660 and we will arrange for your goods to be collected. We cannot accept the return of any items after this period.
All items must be returned unused, in perfect condition, and in their full original clean packaging, which must not be marked or written on. Unfortunately we can't offer refunds or exchanges on the following items unless they are faulty or not as described:
- Products which have been personalised for you, such as stationery or gifts.
- Bespoke and made to order products such as furniture, made to measure items such as curtains, and fabric cut by length.
- Items where any assembly process has been started, this especially applies to furniture.
- Perishable goods such as flowers and food.
- Personal grooming products, cosmetics and pierced jewellery.
- Mattresses, mattress toppers, duvets, pillows, divan beds or bedding unless unopened and unused and in their original packaging.
- Goods that by reason of their nature cannot be returned including large bulk items.
- Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We'll make this clear when you place an order.
- Gas fires where the box has been opened, unless your Gas Safe Engineer provides a written statement that it is faulty.
We offer a free Monday to Friday returns service. If your goods were delivered by Courier please ring 0800 055 6660 or email email@example.com before 12:00 noon and we will endeavor to pick up your goods using the same courier the next working day. If your goods have been delivered by the Housing Units Delivery Service we will arrange a time for you.
Alternatively you may make other return arrangements at your own cost, however we cannot be held responsible for any loss or damage incurred in these circumstances.
Once your items have been received and checked we will process your refund within 14 days.
You can choose to return your goods to the customer collection area at our Distribution Centre, or for smaller items, you can obtain a refund at the tills in our store. Please bring the credit or debit card you used when you made your purchase and the sales order document sent with your goods as proof of purchase when returning any items this way.