Terms & Conditions  

Website terms of use

By accessing the Housing Units website you are agreeing to comply with the site terms and conditions and accept any disclaimers mentioned. If you do not wish to abide by and be bound by the terms and conditions, please refrain from using this site. please read these carefully before using the website. 

This website is intended for personal, non-commercial use, by residents of the United Kingdom. The use of the website is at your sole risk. We shall not be liable for any loss or damage arising as a result of your use of or reliance on the information contained on the website. We are not responsible or liable for any loss or damage caused by viruses, or defects of any description as a result of your use of the website. It is your responsibility to ensure that you have adequate protection from, and to scan for, computer viruses.

Any interference or entry to the website with intent to corrupt, damage or deny service from the website or for other commercial benefit will be taken seriously and we will pursue such action as is necessary.


We strive to make your Housing Units website experience a personal one, making you feel as welcome and well looked after as if you were in our store. With this in mind we have taken great care in the development of our website. However, we cannot guarantee you uninterrupted or error free access to the website at all times. Sometimes access may be restricted or suspended to enable us to undertake essential maintenance, update the website, or possibly for reasons beyond our control.

Third party links

Where we provide links to other websites we do so for information only. We are not responsible for the content of these websites or any pages linked to or linking to this website. We have not verified the content of these websites. Following links to any other websites or pages shall be at your own risk and we shall not be responsible or liable for any loss, damage or injury you may suffer or incur as a result of accessing these links. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on our website.


At Housing units we treat all your Personal Information as confidential and are committed to protecting your privacy. Our privacy policy which explains what data we hold about you and how we will use this information can be found at Privacy, Cookies & Security.

Description of products

Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitations, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. Whilst we will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are as up to date as possible, the information including product descriptions appearing on the website at particular time may not always reflect the position exactly at the moment you place an order.

Measure your furniture

Will your new furniture fit? It is very exciting to purchase new furniture and we sometimes can forget to check if the product will fit into our home. Careful consideration must be given to access limitations, especially hallways, internal doors, and stairways. We cannot accept responsibility for goods that are too large to get into your home. To avoid the cost and the distress this would cause please measure the entrance to your property to make sure your chosen furniture will fit before you purchase. Where possible our website provides the dimensions of larger items. Pleae note that these measurements are approximate and are the dimensions of the actual products and exclude any packaging materials.

Placing an order

We wish to make the process of placing an order on our website as simple and straight forward for you as possible. To place your order for products on our website simply add items to your basket and then click checkout. You will be guided through the delivery and payment process by a series of simple instructions on the website.

Once you have paid for your order at our checkout, you will be sent a confirmation email detailing the products you have ordered. If you have selected to collect your goods rather than have them delivered to you, this email will contain all of the necessary information you will require to collect your goods.

Some of the products we sell and which are shown on our website require more of an in depth discussion with our trained staff to help ensure that you order the most appropriate product. We restrict the sale of these products on our website because we wish to be sure that you are completely satisfied with your choice. These products are clearly marked as "In-Store Only" and we ask that you contact us to request further information if you are interested in any of these products. Please click on the "request further information" button to submit an information request and our dedicated team will contact you as soon as possible.

If you do have any problems placing your order or would like to speak to one of our dedicated website team by phone, please call us on 0161 681 5678. You can also use our live Webchat to find out more about our store or products or to seek assistance with your purchase. Alternatively, you can contact us via our contact form and one of our team will respond as soon as possible.


Once your order is received we will process the payment by way of the credit or debit card or PayPal details you have provided. The total price of your order will be the price of the selected products plus delivery charges, all prices will include VAT. All credit/debit cardholder transactions are subject to validation checks and authorisation by your card issuer. If the issuer of your payment card does not for any reason authorise payment, we will not be held liable for any delay or non-delivery. If you decide to pay by finance, you will be asked to provide personal information directly to our finance partner who will use this information to authorise finance. If your request for finance is unsuccessful you will need to return to our website and add your purchases to a new basket and proceed to checkout and select to pay by credit card or PayPal. 

Transaction refusal

We can refuse to process a transaction for any reason and we may remove any product or service from this website. We will not be held liable to you or a third party for withdrawing any product from the website whether it has been sold or not. We also reserve the right to remove any materials or content from the website. To be eligible to form a contract and purchase good on this website under English law you must:

  • Be over 18 years of age
  • Use your real name, phone number, email address, payment details and any other details requested by the site
  • Give a delivery address in the United Kingdom: we do not accept PO Box numbers and accommodation addresses

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the website by pressing the confirm order button at the end of the checkout process.

You will be guided through the process of placing an order by a series of simple instructions on the website.

We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Housing Units.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with our terms and conditions.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You do not meet the eligibility to order criteria set out in the Terms and Conditions

This contract will be concluded in English.

Contract cancellations

Please note that you are entitled to cancel this contract if you wish provided that you exercise your right no longer than 14 days after the day on which you receive the products. You are required in this instance to complete our contact form.

Recycle your old electrical items

If you are buying a new electrical item we will recycle your old one for free. We offer a "Take Back" scheme on a like for like basis. For example, if you buy a new toaster you can bring your old toaster into the store or, if have purchased online you can return it by post (you are responsible for postage costs). You have 28 days in which to return the old item back to us.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with a crossed out wheeled bin symbol) in your bin. If we do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination thus harming the environment, wildlife and also human health.

As a responsible retailer, we have met the requirements placed on us by offering all customers buying new electrical equipment a free take back service as per the Waste Electrical or Electronic Equipment (WEEE) Directive.


Our delivery costs are calculated at the checkout page and are based on the post code you entered into your shopping basket and the weight and size of the items being delivered. Full details of our delivery services and prices can be found at Online Delivery & Returns.


We want you to be happy with your purchase, however we appreciate that occasionally goods are damaged in transit, or are not suitable. 


Whilst we do everything that we can to make sure you’re that happy with your order, we do appreciate that items need to be returned from time to time or you require further contact with us about your purchase.  To help guide you through this process please read this important information regarding our Returns & Cancellation policies for Furniture & Larger Items.


If you change your mind before you start assembling your furniture, we are more than happy to arrange a return.  Please be aware that there’s a charge of £59 for this service.

To return a product, it must be in its delivered form and original packaging, undamaged and not tampered with in any way.  Please ensure that you are completely satisfied with your purchase before you start assembling it as if you’ve assembled or part assembled your furniture, then unfortunately this is deemed as acceptance of the products and they can therefore not be returned.

We have a returns policy of up to 14 days after the day we have delivered the product to you. You can inform us that you wish to return the item by phone, email or live chat on our website.  We will need the following information from you: personal details (full name and address), order number, product code and reason for the return.

Unpacking & Assembly

Please take time to check the product and all its parts in full within 14 days of product receipt. Do not start assembling until all the parts have been checked through.  No claims for damage will be accepted once you have started to assemble your furniture.

By assembling your furniture this is deemed as acceptance of the products and they can therefore not be returned.

Please follow the assembly instructions carefully. If you experience any problems whilst assembling your product, contact our customer services team.

Product Issues

If a product you purchase develops a fault, please email our team and support the email with photographs of the problem. We will arrange either an inspection and repair, a collection and replacement of the part/item in question or a refund depending on the situation.

If we find that the product has developed a fault or damage caused by accident, misuse, negligence or normal wear and tear, we are under no obligation to replace the item or issue a refund. Your statutory rights are not affected.


Any shortages, damage or manufacturing fault should be reported to our customer services team.  Customers have up to 14 days following delivery to report damage, but claims must be supported by photographs and it is the responsibility of the customer to show that the damage has not been caused by any misuse or mishandling following delivery. All claims must be supported by photographs. In most cases customer services will resolve the problem by sending a new part as quickly as possible. It is in the customer's own interest to fully inspect all furniture as soon as possible after delivery.


Where a refund is to be paid, we will always do this by the same method originally used by you to pay for your purchase. We will process the refund due to you once your goods have been received back into the Housing Units system.

A full refund, excluding delivery, will be issued providing that all goods are returned to us in the same condition they were at the time of delivery and in their original packaging.

Ways to Contact Us

Call: 0161 681 5678

Email: [email protected]

Live Chat via our website

For orders placed online full details of our returns policy can be found at Online Delivery & Returns.

Complaints procedure

At Housing Units, our aim is to deliver the best possible service to all of our customers. However, if you are not completely satisfied with the service that you have received and wish to make a complaint, please follow the steps below:

    • 1st Stage Please contact Customer Services on 0161 681 5678 (extension 522) or via our contact form. One of our Customer Care advisors will register your complaint and will handle it through to completion. The Customer Care advisor will try to resolve matters and we hope that we can settle all complaints as quickly as possible in this way.
    • 2nd Stage If you are not satisfied with the response that you receive, you can take this further by contacting the Customer Care Manager. This can be done by either completing our contact form or in writing to Housing Units Ltd, Tweedale Way, Chadderton, Oldham OL9 7HU. Upon receiving your complaint, you will receive a response within 5 working days. If we cannot give a full reply in this time, we will advise you as to why and when you are likely to receive it. The decision given by the Customer Care Manager is final and is the end point of our internal complaints procedure. Any correspondence sent to any other Manager or Director will be referred to our Customer Care Manager to be reviewed as part of this procedure.
    • 3rd Stage If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture Ombudsman. We are bound to follow any decision that The Furniture Ombudsmen makes. To find out more about The Furniture Ombudsman and how you might be able to use their dispute resolution service, visit www.thefurnitureombudsman.org or telephone 0333 241 3209.

Copyright and intellectual property rights

The owner of this website is Housing Units Limited.

All copyright, trademarks, logos, designs, graphical and text arrangements, information, database rights and any other intellectual property rights in all content and material on this website are owned by Housing Units Limited or by a third party who has given us permission to use them.

You may imprint, copy, download or temporarily store extracts from this website for your personal reference or when you use our products or services. You are not permitted to alter, manipulate, reverse engineer, disassemble, create derivative works, publish, distribute, or otherwise reproduce, in any format any of the content or material on this website, nor may you use any such content in connection with any commercial enterprise without our prior written permission.

Linking to the website

You may link to our home page, provided that you have our prior written permission and you do so in a way which is fair and legal and does not take advantage of nor damage our reputation. You may not establish a link to our website in such a way as to suggest any form of endorsement, association or approval where none exists. You must not establish a link from any website that is not owned by you.


You agree fully to indemnity, defend and holds us and our officers, directors, employees, agents and suppliers harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the "Terms and Conditions" by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website, or the use by any other person accessing the website using your shopping account.

Governing laws and statutory obligations

These Terms are governed by and interpreted in accordance with the laws of England and Wales and the courts of the above jurisdiction will have exclusive jurisdiction in respect of any dispute which may arise. In addition to our industry leading customer care policies, you also have statutory rights. For information on your statutory rights please contact your local authority Trading Standards. We keep our terms under regular review and will publish any updates on this web page. Website Terms were last reviewed and updated 11th August 2022. We have a statutory duty to comply with a large number of government regulations which as a responsible company we take very seriously, some of these regulations require statements to be published on our website.

Click here to review our statements.

© Housing Units Limited 1947 - 2024.

Housing Units Limited. Registered office Distribution And Administration, Centre, Tweedale Way, Chadderton Oldham, OL9 7HU. Company registration no. 00445593
Retail store address: Housing Units Retail Park, Wickentree Lane, Failsworth, Manchester, M35 9BA