Last edited 04th January 2021

We would like to let you know about the steps Housing Units are taking during these uncertain times. The health and safety of our customers and employees is a top priority.

As COVID-19 continues to impact on our daily lives, we have been closely monitoring the situation and are following the advice of Public Health England.

Please note this page will be regularly updated

Our retail store is respecting government guidelines and is therefore currently closed. 

We will update all of our customers when our store re-opens.

Our online shop remains open so that you can place orders and browse from your home.

As of 2nd December 2020, we are pleased to announce our store will be re-open following Government guidelines. We thank you for your patience and look forward to welcoming you back through our doors on the day.

As ever, you can still shop online during this time using our delivery or contactless click & collect services.

Our store opening times will be as follows:

Our temporary new opening hours are:

Monday – Saturday 10am-5pm

Sunday -11am-5pm

Our toilet facilities are available.

In accordance with Government guidelines our Wickentree Restaurant and Café 1947 will remain closed until further notice. We will re-open once it is safe to do so. In the meantime thanks for your patience.

In the interests of safety, we will be operating with a simplified menu and reduced table capacity. Patrons can order via our dedicated Wickentree App (available on Apple App Store and Google Play Store) and pay with contactless payment methods.

Due the increasing demand for our Wickentree Restaurant we have stopped taking bookings for parties under 6 (currently max is 6). We have done this to minimise disappointment to all our visitors to Housing Units who want to dine with us. At busy times we have introduced a new pager waiting system which allows us to seat you ASAP whilst you browse our stores.

Café 1947 will remain closed for now to ensure the safety of you and our team. This will be reviewed regularly and we will reopen as soon as we can.

Our toilet facilities are available instore.

Our online store is open and we are offering a full delivery service.

Our delivery drivers are equipped with appropriate PPE and hand sanitiser and will work in a fixed pairing system and call ahead before every delivery to run through our new protocol with you.

If you already have goods on order, we are in the process of contacting you to arrange delivery or to notify you when your goods will be available.

All pre-arranged Housing Units deliveries are proceeding as normal but we are in the process of contacting customers to confirm appropriate and safe delivery arrangements. 

We are currently delivering furniture and other goods which are in stock to customers whilst retaining a strict level of hygiene and care.

 Our click and collect facility is available from our distribution centre for items previously purchased and where we have contacted you to confirm your goods are available. Click and collect is also available from our retail store and we will notify you of the collection point after order confirmation.

For larger items such as furniture, please ensure you bring a sufficient sized vehicle to collect your goods and enough help to lift the product therein. Due to the government restrictions we are unable to provide our usual service of helping customers put products into vehicles. We will remain at a safe distance at all times.

DUE TO  UNPRECEDENTED DEMAND PLEASE TAKE NOTE

Your goods will usually be ready to collect next day if you order before 3.30pm. If ordering after 3.30pm your order should be ready to collect from 10am the following day..

Standard click and collect opening times*

*Please note, during certain public holidays we may be closed. Our Opening Hours page is updated regulalry with full details regarding such occurences, e.g. Easter, Christmas, etc

Our click and collect facility is available from our distribution centre for items previously purchased and where we have contacted you to confirm your goods are available. Click and collect is also available from our retail store and we will notify you of the collection point after order confirmation.

For larger items such as furniture, please ensure you bring a sufficient sized vehicle to collect your goods and enough help to lift the product therein. Due to the government restrictions we are unable to provide our usual service of helping customers put products into vehicles. We will remain at a safe distance at all times.

DUE TO  UNPRECEDENTED DEMAND PLEASE TAKE NOTE

Your goods will usually be ready to collect next day if you order before 3.30pm. If ordering after 3.30pm your order should be ready to collect from 10am the following day..

Christmas period click and collect opening times*

*Please note, during certain public holidays we may be closed. Our Opening Hours page is updated regulalry with full details regarding such occurences, e.g. Easter, Christmas, etc

Our click and collect facility is available from our distribution centre for items previously purchased and where we have contacted you to confirm your goods are available. Click and collect is also available from our retail store and we will notify you of the collection point after order confirmation.

For larger items such as furniture, please ensure you bring a sufficient sized vehicle to collect your goods and enough help to lift the product therein. Due to the government restrictions we are unable to provide our usual service of helping customers put products into vehicles. We will remain at a safe distance at all times.

For orders placed between 9am and 2pm, your goods will usually be ready to collect within 2 hours of placing your order. If ordering after 2pm your order should be ready to collect from 10am the next day.

Standard click and collect opening times*

*Please note, during certain public holidays we may be closed. Our Opening Hours page is updated regularly with full details regarding such occurrences, e.g. Easter, Christmas, etc

For any queries, please call 0161 681 5678.

Alternatively, you can e-mail us on [email protected] or speak to us on live chat. Please bear with us if you cannot get through immediately.

Our carpet / flooring and design centre visits are not currently taking place.