Coronavirus update - Information for our customers | Read more

Coronavirus – Information for our customers

We would like to let you know about the steps Housing Units are taking during these uncertain times. The health and safety of our customers and employees is a top priority. As COVID-19 continues to impact on our daily lives, we have been closely monitoring the situation and are following the advice of Public Health England.

Please note this page will be regularly updated


Visiting Our Store

Our retail store is respecting government guidelines and is therefore currently closed. 

We will update all of our customers when our store re-opens.

Our online shop remains open so that you can place orders and browse from your home.


Wickentree Restaurant and Café 1947

Under government guidelines our Wickentree Restaurant and Café 1947 are currently closed until further notice.


Online Store

UPDATE 27/03/20 Yes you can order online however we are unable to deliver any further furniture or fragile item deliveries. If you place a new order for a large or fragile item there will be a delay to the delivery timescales shown on the website.

For smaller items, DPD are still delivering as normal and are still currently open for customers to make collections of purchases from our distribution centre.

Please be aware that all lead time messages shown against products which are currently out of stock is our current best estimate of the timeframes involved and do depend on whether the current government restrictions are extended in duration.


Housing Units Home Delivery Service

UPDATE 27/03/20 We are unable to deliver any further furniture or fragile item deliveries until further notice. If you place an order for a delivery there will be a delay to any delivery dates shown on the website.

For smaller items, DPD are currently delivering as normal and we are still currently open for collections.

All pre-arranged Housing Units deliveries are proceeding as normal but we are in the process of contacting customers to confirm appropriate and safe delivery arrangements. 

We are currently delivering furniture and other goods which are in stock to customers whilst retaining a strict level of hygiene and care.


Click & Collect

Click and collect is currently still available from our distribution centre for items previously purchased and where we have contacted you to confirm your goods are available.

Click and collect for smaller items which are usually collected from our retail store can instead be collected from our distribution centre. We will contact you when your order is ready to collect.


What if I need to speak to someone?

We know the comings days and weeks will be filled with uncertainty and if you have any queries, our customer service team will be on hand and happy to help as other functions of the business are still operational. For any queries, please call 0161 681 5678.

Alternatively, you can e-mail us on [email protected] or speak to us on live chat. Please bear with us if you cannot get through immediately.


Are Deliveries on time?

UPDATE 25/03/20 We are unable to deliver any further furniture or fragile item deliveries. If you place an order for a large or fragile item delivery there will be a delay to any delivery dates shown on the website.

For smaller items, DPD are still delivering as normal and we are still currently open for collections.

We will contact customers who are affected on a case-by-case basis. More significant updates will be posted online. Please check our website for the latest information.


Home Design Services

Our carpet / flooring and design centre visits are not currently taking place.

Opening Hours

Come and visit us instore and enjoy a friendly shopping experience every time. We are open until 6pm Monday to Saturday, with extended hours on late night Thursdays for those who like to indulge in some midweek evening shopping.

Store Opening Hours

Mondays 10.00am - 6.00pm
Tuesdays 10.00am - 6.00pm
Wednesdays 10.00am - 6.00pm
Thursdays 10.00am - 8.00pm
Fridays 10.00am - 6.00pm
Saturdays 10.00am - 6.00pm
Sundays 10.30am - 5.00pm

* Café and restaurant serving breakfast from 10:30am. Store is browsing only until 11am

Job Vacancies

If you're looking for a new challenge in a unique and pleasant environment then check out our latest job vacancies here

Job Vacancies  »

Extended Opening Hours

Christmas Opening Hours

Trusted 2020
© Housing Units Limited 1947 - 2019.

Housing Units Limited. Registered office Distribution And Administration, Centre, Tweedale Way, Chadderton Oldham, OL9 7HU. Company registration no. 00445593
Retail store address: Housing Units Retail Park, Wickentree Lane, Failsworth, Manchester, M35 9BA