Coronavirus – Information for our customers
We would like to let you know about the steps Housing Units are taking during these uncertain times. The health and safety of our customers and employees is a top priority. As COVID-19 continues to impact on our daily lives, we have been closely monitoring the situation and are following the advice of Public Health England.
Please note this page will be regularly updated
Visiting Our Store
Our temporary new opening hours are:
Monday – Saturday 10am-5pm
Sunday -11am-5pm
Our toilet facilities are available.
Restaurant Serving Times
(Monday - Saturday) Serving – breakfast 10.00 – 12.00, lunch 12.00 – 15.00, afternoon tea – 12.00 – 16.00.
(Sunday) Serving – breakfast 11.00 – 12.00, lunch 12.00 – 16.00, afternoon tea – 12.00 – 16.00.
Wickentree Restaurant and Café 1947
Following recent changes in the government guidelines, we are pleased to announce the reopening of our Wickentree Restaurant. In the interests of safety, we will be operating with a simplified menu and reduced table capacity. Patrons can order via our dedicated Wickentree App (available on Apple App Store and Google Play Store) and pay with contactless payment methods.
Café 1947 will remain closed for now to ensure the safety of you and our team. This ill be reviewed regualrly and we will reopen as soon as we can.
Our toilet facilities are available instore.
Online Store
Our online store is open and we are offering a full delivery service. There maybe a delay in us delivering larger items to customers. All outstanding orders have been prioritised and there may be a delay in delivering to you whilst we catch up with the back log of customer orders.
Housing Units Home Delivery Service
Following government guidelines, we have now resumed our delivery service in a safe manner for our customers and colleagues. Our delivery drivers are equipped with appropriate PPE and hand sanitiser and will work in a fixed pairing system and call ahead before every delivery to run through our new protocol with you.
If you already have goods on order, we are in the process of contacting you to arrange delivery or to notify you when your goods will be available. All outstanding orders have been prioritised and there may be a delay in delivering to you whilst we catch up with the back log of customer orders.
Click & Collect
Our click and collect facility is available from our distribution centre for items previously purchased and where we have contacted you to confirm your goods are available. Click and collect is also available from our retail store and we will notify you of the collection point after order confirmation.
For larger items such as furniture, please ensure you bring a sufficient sized vehicle to collect your goods and enough help to lift the product therein. Due to the government restrictions we are unable to provide our usual service of helping customers put products into vehicles. We will remain at a safe distance at all times.
What if I need to speak to someone?
We know the comings days and weeks will be filled with uncertainty and if you have any queries, our customer service team will be on hand and happy to help as other functions of the business are still operational. For any queries, please call 0161 681 5678.
Alternatively, you can e-mail us on [email protected] or speak to us on live chat. Please bear with us if you cannot get through immediately.
Are Deliveries on time?
Following government guidelines, we have now resumed our delivery service in a safe manner for our customers and colleagues. Our delivery drivers are equipped with appropriate PPE and hand sanitiser and will work in a fixed pairing system and call ahead before every delivery to run through our new protocol with you.
If you already have goods on order, we are in the process of contacting you to arrange delivery or to notify you when your goods will be available.
