Coronavirus update - Store now open

Information for our customers | Read more

Coronavirus – Information for our customers

We would like to let you know about the steps Housing Units are taking during these uncertain times. The health and safety of our customers and employees is a top priority. As COVID-19 continues to impact on our daily lives, we have been closely monitoring the situation and are following the advice of Public Health England.

Please note this page will be regularly updated


Visiting Our Store

 

Our temporary new opening hours are:

Monday – Saturday 10am-5pm

 

Sunday -11am-5pm

 

Our toilet facilities are available.

Restaurant Serving Times

(Monday - Saturday) Serving – breakfast 10.00 – 12.00, lunch 12.00 – 15.00, afternoon tea – 12.00 – 16.00.

(Sunday) Serving – breakfast 11.00 – 12.00, lunch 12.00 – 16.00, afternoon tea – 12.00 – 16.00.


Wickentree Restaurant and Café 1947

Following recent changes in the government guidelines, we are pleased to announce the reopening of our Wickentree Restaurant. In the interests of safety, we will be operating with a simplified menu and reduced table capacity. Patrons can order via our dedicated Wickentree App (available on Apple App Store and Google Play Store) and pay with contactless payment methods.

Café 1947 will remain closed for now to ensure the safety of you and our team. This ill be reviewed regualrly and we will reopen as soon as we can.

Our toilet facilities are available instore.


Online Store

Our online store is open and we are offering a full delivery service. There maybe a delay in us delivering larger items to customers. All outstanding orders have been prioritised and there may be a delay in delivering to you whilst we catch up with the back log of customer orders.


Housing Units Home Delivery Service

Following government guidelines, we have now resumed our delivery service in a safe manner for our customers and colleagues. Our delivery drivers are equipped with appropriate PPE and hand sanitiser and will work in a fixed pairing system and call ahead before every delivery to run through our new protocol with you.

If you already have goods on order, we are in the process of contacting you to arrange delivery or to notify you when your goods will be available. All outstanding orders have been prioritised and there may be a delay in delivering to you whilst we catch up with the back log of customer orders.

All pre-arranged Housing Units deliveries are proceeding as normal but we are in the process of contacting customers to confirm appropriate and safe delivery arrangements. 

We are currently delivering furniture and other goods which are in stock to customers whilst retaining a strict level of hygiene and care.


Click & Collect

Our click and collect facility is available from our distribution centre for items previously purchased and where we have contacted you to confirm your goods are available. Click and collect is also available from our retail store and we will notify you of the collection point after order confirmation.

For larger items such as furniture, please ensure you bring a sufficient sized vehicle to collect your goods and enough help to lift the product therein. Due to the government restrictions we are unable to provide our usual service of helping customers put products into vehicles. We will remain at a safe distance at all times.


What if I need to speak to someone?

We know the comings days and weeks will be filled with uncertainty and if you have any queries, our customer service team will be on hand and happy to help as other functions of the business are still operational. For any queries, please call 0161 681 5678.

Alternatively, you can e-mail us on [email protected] or speak to us on live chat. Please bear with us if you cannot get through immediately.


Are Deliveries on time?

Following government guidelines, we have now resumed our delivery service in a safe manner for our customers and colleagues. Our delivery drivers are equipped with appropriate PPE and hand sanitiser and will work in a fixed pairing system and call ahead before every delivery to run through our new protocol with you.

If you already have goods on order, we are in the process of contacting you to arrange delivery or to notify you when your goods will be available.


Home Design Services

Our carpet / flooring and design centre visits are not currently taking place.

Opening Hours

Come and visit us instore and enjoy a friendly shopping experience every time. We are open until 6pm Monday to Saturday, with extended hours on late night Thursdays for those who like to indulge in some midweek evening shopping.

Store Opening Hours

Mondays 10.00am - 6.00pm
Tuesdays 10.00am - 6.00pm
Wednesdays 10.00am - 6.00pm
Thursdays 10.00am - 8.00pm
Fridays 10.00am - 6.00pm
Saturdays 10.00am - 6.00pm
Sundays 10.30am - 5.00pm

* Café and restaurant serving breakfast from 10:30am. Store is browsing only until 11am

Job Vacancies

If you're looking for a new challenge in a unique and pleasant environment then check out our latest job vacancies here

Job Vacancies  »

Extended Opening Hours

Christmas Opening Hours

Trusted 2020
© Housing Units Limited 1947 - 2019.

Housing Units Limited. Registered office Distribution And Administration, Centre, Tweedale Way, Chadderton Oldham, OL9 7HU. Company registration no. 00445593
Retail store address: Housing Units Retail Park, Wickentree Lane, Failsworth, Manchester, M35 9BA