Coronavirus – Information for our customers

We would like to let you know about the steps Housing Units are taking during these uncertain times. The health and safety of our customers and employees is a top priority.


Visiting Our Store

Our temporary new opening hours are:

Monday – Saturday 10am-5pm

 

Sunday -11am-5pm

 

Our toilet facilities are available.

Extended Opening Hours



Wickentree Restaurant and Café 1947

In the interests of safety, we will be operating with a simplified menu and reduced table capacity. Patrons can order via our dedicated Wickentree App (available on Apple App Store and Google Play Store) and pay with contactless payment methods.

Due the increasing demand for our Wickentree Restaurant we have stopped taking bookings for parties under 6 (currently max is 6). We have done this to minimise disappointment to all our visitors to Housing Units who want to dine with us. At busy times we have introduced a new pager waiting system which allows us to seat you ASAP whilst you browse our stores.

Café 1947 will remain closed for now to ensure the safety of you and our team. This will be reviewed regularly and we will reopen as soon as we can.

Our toilet facilities are available instore.


Online Store

Our online store is open and we are offering a full delivery service. There maybe a delay in us delivering larger items to customers.


Housing Units Home Delivery Service

Our delivery drivers are equipped with appropriate PPE and hand sanitiser and will work in a fixed pairing system and call ahead before every delivery to run through our new protocol with you.

If you already have goods on order, we are in the process of contacting you to arrange delivery or to notify you when your goods will be available.

All pre-arranged Housing Units deliveries are proceeding as normal but we are in the process of contacting customers to confirm appropriate and safe delivery arrangements. 

We are currently delivering furniture and other goods which are in stock to customers whilst retaining a strict level of hygiene and care.


Click & Collect

Our click and collect facility is available from our distribution centre for items previously purchased and where we have contacted you to confirm your goods are available. Click and collect is also available from our retail store and we will notify you of the collection point after order confirmation.

For larger items such as furniture, please ensure you bring a sufficient sized vehicle to collect your goods and enough help to lift the product therein. Due to the government restrictions we are unable to provide our usual service of helping customers put products into vehicles. We will remain at a safe distance at all times.


What if I need to speak to someone?

For any queries, please call 0161 681 5678.

Alternatively, you can e-mail us on [email protected] or speak to us on live chat. Please bear with us if you cannot get through immediately.


Home Design Services

Our carpet / flooring and design centre visits are not currently taking place.

Opening Hours

Come and visit us instore and enjoy a friendly shopping experience every time. We are open until 6pm Monday to Saturday, with extended hours on late night Thursdays for those who like to indulge in some midweek evening shopping.

Store Opening Hours

Mondays 10.00am - 6.00pm
Tuesdays 10.00am - 6.00pm
Wednesdays 10.00am - 6.00pm
Thursdays 10.00am - 8.00pm
Fridays 10.00am - 6.00pm
Saturdays 10.00am - 6.00pm
Sundays 10.30am - 5.00pm

* Café and restaurant serving breakfast from 10:30am. Store is browsing only until 11am

Job Vacancies

If you're looking for a new challenge in a unique and pleasant environment then check out our latest job vacancies here

Job Vacancies  »

Christmas Opening Hours

Trusted 2020
© Housing Units Limited 1947 - 2019.

Housing Units Limited. Registered office Distribution And Administration, Centre, Tweedale Way, Chadderton Oldham, OL9 7HU. Company registration no. 00445593
Retail store address: Housing Units Retail Park, Wickentree Lane, Failsworth, Manchester, M35 9BA