Coronavirus update - Online store open for deliveries

Information for our customers | Read more

Coronavirus – Information for our customers

We would like to let you know about the steps Housing Units are taking during these uncertain times. The health and safety of our customers and employees is a top priority. As COVID-19 continues to impact on our daily lives, we have been closely monitoring the situation and are following the advice of Public Health England.

Please note this page will be regularly updated


Visiting Our Store

Good News!

Following government guidelines, we are reopening the store at 10am Friday 29th May. We’ve been working hard over the past weeks to introduce a number of measures instore to help keep our customers and colleagues as safe as possible

Our temporary new opening hours are Monday – Saturday 10am-5pm and Sunday 11am-5pm.


Wickentree Restaurant and Café 1947

Under government guidelines our Wickentree Restaurant and Café 1947 are currently closed until further notice.


Online Store

UPDATE 25/05/20

Our online store is open and we are offering a full delivery service.


Housing Units Home Delivery Service

UPDATE 25/05/20

Following government guidelines, we have now resumed our delivery service in a safe manner for our customers and colleagues. Our delivery drivers are equipped with appropriate PPE and hand sanitiser and will work in a fixed pairing system and call ahead before every delivery to run through our new protocol with you.

 If you already have goods on order, we are in the process of contacting you to arrange delivery or to notify you when your goods will be available.

All pre-arranged Housing Units deliveries are proceeding as normal but we are in the process of contacting customers to confirm appropriate and safe delivery arrangements. 

We are currently delivering furniture and other goods which are in stock to customers whilst retaining a strict level of hygiene and care.


Click & Collect

Click and collect is currently still available from our distribution centre for items previously purchased and where we have contacted you to confirm your goods are available.

Click and collect for smaller items which are usually collected from our retail store can instead be collected from our distribution centre. We will contact you when your order is ready to collect.

In the interests of customer safety, we are spacing collections out and therefore we will contact you with an allocated time slot with which to collect your purchase. If you haven't heard from us, please contact us directly and we will allocate your slot. ALL collections must have a time slot.

For larger items such as furniture, please ensure you bring a sufficient sized vehicle to collect your goods and enough help to lift the product therein. Due to the government restrictions we are unable to provide our usual service of helping customers put products into vehicles. We will remain at a safe distance at all times.


What if I need to speak to someone?

We know the comings days and weeks will be filled with uncertainty and if you have any queries, our customer service team will be on hand and happy to help as other functions of the business are still operational. For any queries, please call 0161 681 5678.

Alternatively, you can e-mail us on [email protected] or speak to us on live chat. Please bear with us if you cannot get through immediately.


Are Deliveries on time?

UPDATE 25/05/20

Following government guidelines, we have now resumed our delivery service in a safe manner for our customers and colleagues. Our delivery drivers are equipped with appropriate PPE and hand sanitiser and will work in a fixed pairing system and call ahead before every delivery to run through our new protocol with you.

 If you already have goods on order, we are in the process of contacting you to arrange delivery or to notify you when your goods will be available.


Home Design Services

Our carpet / flooring and design centre visits are not currently taking place.

Opening Hours

Come and visit us instore and enjoy a friendly shopping experience every time. We are open until 6pm Monday to Saturday, with extended hours on late night Thursdays for those who like to indulge in some midweek evening shopping.

Store Opening Hours

Mondays 10.00am - 6.00pm
Tuesdays 10.00am - 6.00pm
Wednesdays 10.00am - 6.00pm
Thursdays 10.00am - 8.00pm
Fridays 10.00am - 6.00pm
Saturdays 10.00am - 6.00pm
Sundays 10.30am - 5.00pm

* Café and restaurant serving breakfast from 10:30am. Store is browsing only until 11am

Job Vacancies

If you're looking for a new challenge in a unique and pleasant environment then check out our latest job vacancies here

Job Vacancies  »

Extended Opening Hours

Christmas Opening Hours

Trusted 2020
© Housing Units Limited 1947 - 2019.

Housing Units Limited. Registered office Distribution And Administration, Centre, Tweedale Way, Chadderton Oldham, OL9 7HU. Company registration no. 00445593
Retail store address: Housing Units Retail Park, Wickentree Lane, Failsworth, Manchester, M35 9BA