Privacy, Cookies & Security


Please read this page carefully as it contains important information about our use of your personal information.

At Housing Units your privacy is of the highest importance to us.

We do not share your personal details with any third party company outside of Housing Units for third party mailing or marketing purposes. However, we may need to share certain personal information with third parties with whom we have contractual relationships and where it needs to be shared in order to fulfil your purchase, or to our contracted third parties who work with us to perform Housing Units own mailing or marketing activities.

When you make a purchase from our store or website, become a Privilege Card holder, or enter any of our contests or prize draws, we collect certain personal information from you (e.g. your name, address, email address, telephone number). All information is safely held on secure servers and we do not have access to or store any of your credit or debit card information.

We ensure that we adhere to all requirements of the General Data Protection Regulations (GDPR). We only use your information when we have your consent and/or we have a legitimate interest to do so, as defined under GDPR legislation. For example, we may use your information to process and deliver your order, for statistical purposes to improve our service to you, to notify you of products or services and information or special offers that we believe may be of interest to you.

Monitoring and recording

We use CCTV recording equipment in and around our physical store premises to improve the quality of our service and to prevent and detect criminal activities.


From time to time we may use your personal information and information about your use of our products and services for marketing and to carry out research and analysis to help us meet your needs.

We may also send you information about products, promotions or special offers which we feel may be of interest to you via post, email and/or telephone in accordance with your preferences.

All marketing activities conducted by us using your personal information will adhere to the requirements of the General Data Protection Requirements (GDPR) legislation as outlined in the above privacy statement. If you do not want us to use your personal information for marketing or research and analysis, please email us at [email protected] with the word "unsubscribe" in the subject line. You may unsubscribe to email communications by clicking the "unsubscribe" link near the bottom of any emails you receive from us.



A cookie is a small text file that is created by websites you have visited and which are then stored on your computer. Cookies are commonly used on the internet and do not harm your computer system. Internet browsers normally accept cookies by default, although it is possible to set a browser to reject cookies.

Our website only uses cookies that are necessary for you to use its features, such as keeping track of your current shopping session so that you may retrieve your shopping basket at any time and to improve your experience on future visits to our website. Refusing to accept cookies will restrict your use of our website to browsing and research, and you may be unable to use our website for shopping purposes.

We may use cookies in our email communications, these track whether the email has been opened, read, or any links within the email have been used. This allows us to improve our email communications with you.

We use third parties to collate IP addresses (amongst other things) to help us understand our internet traffic data and data regarding your browser type and device.

Most Internet browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. However this will restrict the services you can use.

If you wish to know more about cookies visit .


Housing is a secure website and maintains the highest levels of security for your data at all times. We realise how important it is to securely store any information that you provide. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. SSL is the industry standard technology for protecting and maintaining the security of message transmissions over the internet. When you enter sensitive data from secured sites, encryption will scramble your data into an unreadable format to discourage unauthorised access by others. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

To give you even more confidence in shopping online with Housing Units, we do not store any of your credit or debit card information on our website. All such payment activity conducted on our website is processed by specialist payment providers who have further levels of data security to protect your information. Additionally, we have introduced Verified by Visa and Mastercard, SecureCode. These services are all designed to protect you against fraud when you shop with us.

To use this service, you must first register with the bank or any other organisation that issued your card. Once you've registered and created your own private password with your card issuer, you may be be prompted automatically at checkout to provide this password when you make a purchase.

Please note: Your Verified by Visa or Mastercard SecureCode password is not your Housing Units account password. Housing Units does not have access to your Verified by Visa or Mastercard SecureCode password.

Our website may contain links to other web sites. These external web sites, which are outside our control, and are therefore not covered by this privacy policy. If you access these websites using the links provided, the operators of these sites may collect information from you and you should read their privacy policy to see how they will use this information.

Further information

If you require further information on, or wish to complain about, the way that we use your personal information, please contact the Data Protection Officer at Housing Units Limited, Distribution and Administration Centre Tweedale Way, Chadderton, Oldham, OL9 7HU.

If any of your details are incorrect, let us know and we’ll amend them straight away, and confirm to you that these have been made.

If we change the way that we use your personal information, we will write to you to let you know. If you do not agree to that change in use, you must let us know as soon as possible.

We keep this privacy, cookies and security notice under regular review and will publish any updates on this page. This notice was last updated on 7th July 2023.

© Housing Units Limited 1947 - 2022.

Housing Units Limited. Registered office Distribution And Administration, Centre, Tweedale Way, Chadderton Oldham, OL9 7HU. Company registration no. 00445593
Retail store address: Housing Units Retail Park, Wickentree Lane, Failsworth, Manchester, M35 9BA