Privacy, Cookies & Security


Please read this page carefully as it contains important information about our use of your personal information. Your privacy is of the highest importance to us, and we do not share your personal details with any third party company outside of Housing Units for mailing or marketing purposes.

When you make a purchase from our website, become a Privilege Card holder, enter any of our contests or prize draws we collect certain personal information from you (e.g. your name, address, email address, contact number). All such information is held on secure servers. We do not store credit or debit card information.

We only use your information to; process and deliver your order, for statistical purposes to improve our service to you, and if you consent, to notify you of products or special offers that may be of interest to you.

Monitoring and recording

We use CCTV recording equipment in and around our premises to improve the quality of our service and to prevent and detect criminal activities.


We may use your personal information and information about your use of our products and services for marketing and to carry out research and analysis to help us meet your needs.

We may contact you if you abandon or fail to complete an online purchase to see if we can offer you any assistance with this.

We may also send you information about products, promotions or special offers which we feel may be of interest to you via post, email and/or telephone in accordance with your preferences.

If you do not want us to use your personal information for marketing or research and analysis, please email us at with the word "unsubscribe" in the subject line.

Sharing Information

We will share your name, address and contact details with our nominated national courier partners, and direct delivery suppliers, to deliver your order to you. Housing Units requires all such third parties to treat your personal information as confidential and to fully comply with all applicable UK Data Protection and consumer legislation at all times.

We may have to share your information with regulatory authorities, to prevent or detect crime, or if we are required or permitted to do this by law (for example, if we have a request from the police).


A cookie is a small text file sent to your computer. Cookies are commonly used on the internet and cannot harm a user’s computer system. Internet browsers normally accept cookies by default, although it is possible to set a browser to reject cookies.

Our website only uses cookies that are strictly necessary for you to use its features, such as keeping track of your current shopping session so that you may retrieve your shopping basket at any time. Refusing to accept cookies will therefore restrict your use of our website to browsing and research, as you may be unable to use our website for shopping purposes.

We may use cookies in our email communications, these track whether the email has been opened, read, or any links within the email have been used. This allows us to improve our email communications with you.

We use third parties to collate IP addresses (amongst other things) to help us understand our internet traffic data and data regarding your browser type and computer.

Most Internet browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. However this will restrict the services you can use.

If you wish to know more about cookies visit .


Housing is a secure website. We realise how important it is to securely store any information that you provide. Housing maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. SSL is the industry standard technology for protecting and maintaining the security of message transmissions over the internet. When you enter sensitive data from secured sites, encryption will scramble your data into an unreadable format to discourage unauthorised access by others. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

To give you even more confidence in shopping online with Housing Units, we have introduced Verified by Visa and Mastercard, SecureCode. These services enhance your existing card account against unauthorised use when you shop with us. To use this service, you must first register with the bank or any other organisation that issued your card. Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password each time you make a purchase.

Please note: Your Verified by Visa or Mastercard SecureCode password is not your Housing Units account password. Housing Units does not have access to your Verified by Visa or Mastercard SecureCode password.

Our website may contain links to other web sites which are outside our control and not covered by this privacy policy. If you access these websites using the links provided, the operators of these sites may collect information from you and you should read their privacy policy to see how they will use this information.

Further information

If you require further information on, or wish to complain about, the way that we use your personal information, please contact the Data Protection Officer at Housing Units Limited, Distribution and Administration Centre Tweedale Way, Chadderton, Oldham, OL9 7HU.

There is a small fee of £10 for this to cover our administration costs, so when you make your request please enclose a cheque or postal order made payable to Housing Units Limited.

If any of your details are incorrect, let us know and we’ll amend them straight away, and confirm to you that these have been made.

If we change the way that we use your personal information, we will write to you to let you know. If you do not agree to that change in use, you must let us know as soon as possible.

We keep this privacy, cookies and security notice under regular review and will publish any updates on this page. This notice was last updated on 12th May 2016.