Housing Units Returns Policy

If you have purchased an item from Housing Units Internet Site and you are not happy with it for whatever reason please follow the instructions for returning items

Please open and check your goods within 24 hours of receiving them and inform us of any transit damage problems immediately by e-mail or phone 0800 055 6660 and we will arrange for the goods to be collected Items must be returned within 7 days of receipt. We cannot accept return of any items after this period.

All items must be returned unused and in perfect condition and in their full original clean packaging, which must not be marked or written on. Items must not have been assembled, this applies especially to furniture which cannot be accepted back after assemble process has been started. Also we cannot accept back mattresses, mattress toppers, duvets, pillows, personal grooming products, cosmetics, pierced jewellery and divan beds, bedding or food items unless un-opened and unused and in their original packaging.

Here at Housing Unit we do offer a free returns service. If you have had your goods delivered by Courier and ring or email before 1pm we will endeavour to pick up your goods using the same courier the following day. If your goods have been delivered by Housing Units in-house delivery service we will arrange a time for you. returnsenquiry@hultd.co.uk